Tip To Toe Esthetics Policies

AN OUTSTANDING EXPERIENCE

At our Tip To Toe, we believe in self-care. We thrive on providing each and every client who walks through the doors the best service we can possibly offer.

That’s why we have some basic policies in place to ensure everyone enjoys their Tip To Toe Esthetics experience. They’re not rules, they’re just some general things to keep in mind to make sure your experience with us goes as smoothly as possible.

General Policies & Procedures

Cancellations

We know that life sometimes gets in the way. That’s why we try to be as flexible as possible when it comes to cancelling appointments. If you cancel more than 24 hours before your set appointment, we’ll do our best to set up a better slot for you, no questions asked. If you cancel with less than 24 hours to go there will be a cancellation charge of 50% of the service cost, that must be paid before rebooking.

Right to Refuse Service

We reserve the right to refuse or discontinue service to anyone demonstrating behavior that is perceived to be inappropriate or disruptive to our Spa atmosphere.

If you refuse to pay the cancellation fee you will no longer be allowed to schedule with Tip To Toe Esthetics.

If you treat our staff in a disrespectful manner or make an inappropriate statement to them, we will refuse any further services.

Refunds

Unfortunately, skin care products, and spa treatments, and gift cards are non-refundable.

Late Arrivals & Missed Appointments

We understand that due to your busy schedule, you may find yourself running late. If you think you are going to be late or can’t make your appointment, please call and let us know. If you are more than 15 minutes late, your appointment may be reopened or given away to another client. If we keep the appointment for you, we may not be able to complete the full service you booked. In the case of late or missed appointments the full cost of the service will be charged and must be paid before being able to rebook.

Payment Information

We accept Debit, MasterCard, Visa, and Cash. We do not accept personal checks.

Gratuity

Gratuities (Tips) are not included in our prices and are not required - but are greatly appreciated. The standard gratuity is 15%-20% of the cost of the service.

All sterilized items are stored in a covered sanitary container. Soiled and dirty tools are stored in a separate and properly labeled covered container. Dirty tools are not used again until properly cleaned and disinfected according to the policy herein.

Sanitation Policy

We follow very strict guidelines with regards to sanitation and cleanliness in the operations of our business. If you have any questions please contact us.

Hand Washing

Hand washing is required before and between providing services to each client. An anti-bacterial soap is used to sanitize the hands and the exposed portions of arms before providing services and after drinking, eating, and using the bathroom.

Gloves

A new pair of sterile nitrile medical exam gloves are used for every service. These medical-grade gloves are made from 100% synthetic nitrile polymer, a special material that resists contamination.

Counters, Floors, and Surfaces

All countertops, surfaces, door handles, and cabinetry are disinfected and sanitized on a daily basis. Floors are bleached on a weekly basis.

Skin Care Treatments

All equipment and linens that come in contact with clients are cleansed using an approved method.

Hair Removal

All waxing implements, spatulas, and materials are disposable. Once the applicator comes in contact with a client, it is thrown away and never gets dipped back into the container. A new applicator is used every time wax is applied to a client. This assures that the wax will never become cross-contaminated. Pots are covered when not in use and are cleaned daily.

Tool Sanitation

All tools, implements, and equipment are cleaned between every clients. The disinfecting solution is always used according to the manufacturer’s directions.